Shipping Policy

SHIPPING POLICY: NATIONAL SHIPMENTS IN SPAIN

How long will my order take to arrive? 

The delivery time for orders is 3 to 5* working days** from the time of shipment (only for peninsular shipments; excluding the Balearic and Canary Islands). All deliveries will be made by the transport company Correos Express. If for any reason the order is delayed, we will contact you.


How much does delivery cost?

The standard shipping costs are not included in the price of the articles (only for peninsular shipments, excluding the Balearic and Canary Islands**). The shipping costs will be calculated depending on the destination and therefore are:


Spain (peninsula): free from €50 // standard €3.90//Express from €6.90 onwards


Canary Islands (Tenerife and Las Palmas de Gran Canaria): from €6.50


Canary Islands (rest of the islands): from €6.50


Balearic Islands (Palma de Mallorca): from €4.90


Balearic Islands (other islands): from €4.90


Ceuta and Melilla: we do not deliver to Ceuta and Melilla.


* Working days (M-F). MissVerde will make its best efforts to meet this delivery time, always within the maximum established in the General Conditions of Purchase.



**These are approximate deadlines, and only the deadlines included in the General Conditions of Purchase are binding.



Can I request the delivery of an order outside Spain?

Yes, we deliver internationally.


I still haven't received my order, what can I do?

If you have not received your order within 5 working days of confirmation of your order, please contact us at info@missverde.es.



INTERNATIONAL SHIPMENTS 


Currently we ship to countries within the European Union*.

Standard shipping costs €8.99. Free international shipping on orders over €80. The estimated delivery time is 5 to 10 working days from the time of dispatch. Delivery is the responsibility of the local postal service of the destination country, in case of any problems please contact them directly.


* European Union Member States: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Spain.


EXCHANGE, RETURN AND CANCELLATION POLICY

There are different procedures for exchanges, returns and cancellations. Below, we will describe the characteristics of each of them, as well as their costs and conditions.

Exchange: an exchange is considered to be the substitution of the same product in another size. The customer must pay the shipping costs of the exchange. 

Returns: returns are not accepted for hygienic reasons. Returns are only accepted due to a defect or receipt of an erroneous product.

Certain articles have special exchange conditions and will not be accepted if they have been opened or unsealed. Please see the details in the General Conditions of Purchase.


What should I do if I receive a faulty or incorrect item?

Please write to our MissVerde Customer Service, at info@missverde.es, indicating your order number and the reference of the defective or incorrect item, along with a photo, in order for us to better understand the incident. 


How to manage your returns or exchanges?

In this case, please write to our MissVerde Customer Service, at info@missverde.es, indicating your order number and the reference of the faulty or incorrect item, along with a photo of it in order to better understand the incident.

Kindly note you have 14 days to make returns for reasons other than a defect, fault or receipt of the wrong product, as established in the General Conditions of Purchase.